Guest inquiries & booking coordination
We handle guest enquiries and booking requests, manage reservation details and coordinate changes. Your guests have a clear point of contact from their first question through to their confirmed stay.
LOCAL CO-HOSTING. DOWNTOWN VANCOUVER.
Airbnb & Vrbo
Co-Hosting in Vancouver.
Local guest care and hands-on support for your short-term rental. From guest inquiries and booking coordination to cleaner scheduling, maintenance coordination and support throughout each stay, IRL Concierge helps take the day-to-day work off your hands.
A real local team at 673 Abbott Street.
Licensed STR hosts only. You must hold current provincial short-term rental registration and required city business licence to work with IRL.
✓ Built by a local host✓ Support throughout the stay✓ Real people, local helpOver 240 Five-Star Google Reviews!
A BETTER WELCOME STARTS BEFORE CHECK-IN
Make hosting feel
a little easier.
A booking enquiry arrives. A cleaner needs an updated departure time. Something in the apartment stops working. Managing a rental means keeping all of these details moving, even when you cannot be nearby.
IRL handles the day-to-day work and gives guests a local team to turn to. We manage the communication, coordinate the people your property needs and help resolve issues, keeping you informed along the way.
ONE TEAM. THROUGHOUT EVERY STAY.
From setting up your rental
to looking after every stay.
Our co-hosting service brings guest communication, property operations and useful host connections together. We agree your booking preferences, support coverage and spending approvals at the start.
Guest communication & local concierge support
We answer questions before arrival, share check-in and checkout instructions, and help resolve issues throughout the stay. Guests can turn to our local team for practical assistance and recommendations.
Package management
Give guest deliveries a clear destination and collection plan. We coordinate receipt and handover arrangements with you, including packages or items a guest has left behind. Confirm item requirements and timing with our team.
On-site assistance & emergency coordination
Have a local team to contact when an urgent guest or property issue needs attention. We agree emergency contact details, availability and escalation arrangements with you, then help coordinate the next steps.
Cleaner coordination
Keep communication around turnovers organized. We can coordinate with cleaners around guest departures, planned arrivals and property needs, helping everyone work from the same schedule.
Additional parking
Need another space for a guest? Ask us to coordinate additional parking, subject to availability. We confirm the location, arrangements and cost before a space is booked.
Repairs & replacements
If something breaks, goes missing or needs replacing, we coordinate the repair or replacement with the appropriate provider. We agree spending approvals with you and keep you informed about work and costs.
Replacement fob coordination
A lost or damaged fob can interrupt a guest’s stay. We help coordinate replacement fobs with you and building management, confirm authorization and any replacement charges, and help guests regain access.
Guest issue resolution & escalation
When a serious guest issue needs escalation, we help coordinate next steps with the host, building management and appropriate professionals. We keep communication organized and coordinate property access and follow-up once the situation is resolved.
Interior design connections
Planning a refresh or furnishing a new rental? We can connect you with interior designers to help create a welcoming space that suits your property, guests and budget.
Furniture & bedding discounts
Ask us about access to furniture and bedding discounts when setting up or refreshing your rental. Available offers and supplier terms are confirmed before you buy.
Short-term rental realtors
We can introduce you to realtors who specialize in short-term rentals when you are considering buying, selling or exploring your next property.
RIGHT HERE IN YOUR NEIGHBOURHOOD
Local support for hosts
in buildings we know.
We support hosts at España, Firenze, Paris Place and Woodward’s. With our office on Abbott Street, your guests have a familiar local team to turn to.
Have a property nearby? Tell us about your building →
REVIEWS OF OUR CONCIERGE & LUGGAGE SERVICE
A welcome worth
recommending.
Our concierge and luggage-storage business has Over 240 Five-Star Google Reviews! These comments reflect hosts’ experience recommending our concierge and luggage-storage service to guests. They are not reviews of our co-hosting service.
“I am a host in Van and refer all my guests to IRL concierge and luggage storage”
“I cannot recommend IRL enough!”
Marina Medina, a host in a nearby building, values having IRL’s luggage-storage service to recommend to her guests.
GETTING STARTED
A clear plan for your property.
Tell us about your building
Share your property address, current provincial short-term rental registration and required city business licence, guest arrival patterns and the help you would like. We only work with licensed short-term rental hosts and confirm your registration and licence before onboarding.
Agree your service plan
Confirm your quote, included services, property arrangements and service availability before you begin.
Let IRL handle the day-to-day
We take over the agreed enquiries, bookings and guest communication, coordinate property services and keep you informed about issues that need your attention.
QUESTIONS FROM HOSTS
Before you
get started.
Will IRL handle guest enquiries and bookings?
Yes. We handle enquiries, booking requests, reservation details and guest communication for the channels agreed in your co-hosting plan. We establish the required account access, booking preferences and approval arrangements during onboarding.
Who helps guests during their stay?
IRL is the local point of contact for guest questions and issues before arrival, throughout the stay and at checkout. We agree support coverage and urgent-issue arrangements with you before co-hosting begins.
What happens when something needs repairing or replacing?
We coordinate the appropriate repair or replacement and keep you informed. Spending limits, owner approvals and third-party charges are agreed in your co-hosting plan.
What short-term rental co-hosting services does IRL offer?
IRL handles guest enquiries, bookings and support throughout the stay, coordinates cleaners, repairs and replacements, and provides package management, emergency support and additional parking coordination for Downtown Vancouver hosts. We agree the co-hosting support and service arrangements for your property before you begin.
Do you work with Airbnb and Vrbo hosts?
Yes. We support hosts with Airbnb, Vrbo and other short-term rental guests. IRL is an independent local business. Contact us with your building address and the help you need.
Which buildings and areas do you serve?
We support hosts at España, Firenze, Paris Place and Woodward’s, with our office at 673 Abbott Street in Downtown Vancouver. Send your property address so we can confirm the location, building requirements and available support before you join.
Can you coordinate cleaners between stays?
Yes. We can coordinate with cleaners around your guest departures, planned arrivals and property requirements. Agree the schedule, scope and cleaning charges with us before the service begins.
Do you offer emergency support?
Yes. On-site assistance & emergency coordination is part of the services hosts can arrange with IRL. We agree contact details, availability and escalation arrangements for your property during onboarding. Contact the team to discuss the coverage you need.
Can you manage deliveries and guest packages?
Yes. We can coordinate package receipt and handover arrangements. Confirm delivery timing, item size, collection and any special requirements with us before sending items to the office.
Can you arrange additional parking?
We can help coordinate additional parking when a suitable space is available. We confirm availability, location and pricing before making arrangements.
How much does short-term rental co-hosting cost?
Contact IRL for a quote based on your property and the support you need. We confirm included services, availability and additional charges before you start.
Is luggage storage included?
Luggage storage is a separate guest service. Standard bags cost CA$10 per bag/day including taxes, with no added service fee. Oversized items cost CA$15 per item/day. Hosts can recommend it without a co-hosting service agreement.
How do I get started?
Call or text 604-360-6266, or email [email protected]. Share your building address, typical guest schedule and the services you need. We will discuss fit, pricing and onboarding.
What registration and licence do I need to work with IRL?
Yes. IRL only works with licensed short-term rental hosts. You must hold current provincial short-term rental registration and required city business licence for your property, provide both before onboarding and keep both current throughout our working relationship.
Can IRL help replace a lost or damaged fob?
Yes. We help coordinate replacement fobs with the host and building management, including the required authorization and guest handover arrangements. Building procedures, availability and replacement charges are confirmed before proceeding.
Can IRL help resolve serious guest issues?
Yes. We support the host by coordinating communication and next steps with building management and appropriate professionals. The response depends on the situation and agreed service coverage. Contact IRL to discuss the issue and the support needed.
Can IRL help me furnish or refresh my rental?
Yes. We can connect you with interior designers and help you access available furniture and bedding discounts. Tell us about your property, plans and budget so we can discuss suitable introductions. Design services and purchases are arranged separately.
Can you introduce me to a realtor who understands short-term rentals?
Yes. We can connect hosts with realtors who specialize in short-term rentals. Tell us whether you are buying, selling or exploring options, and we can help arrange an introduction.
Are furniture and bedding discounts guaranteed?
Offers depend on the supplier, items and current availability. We confirm the available discount and applicable terms before you make a purchase.
LET’S TALK ABOUT YOUR PROPERTY
Interested in a co-hosting quote
for your property?
Tell us about your property and what makes it special. We will contact you to discuss your co-hosting needs and a tailored quote.
Licensed STR hosts only. You must hold current provincial short-term rental registration and required city business licence to work with IRL.
IRL Concierge & Luggage Storage
673 Abbott StreetVancouver, BC V6B 0J4
604-360-6266
1-855-605-6999 · toll-free
[email protected]
Ring the doorbell when you visit. Arrange co-hosting and guest-support details with the team before directing guests to us.
Get directions to IRL ↗YOUR PROPERTY. YOUR QUOTE.
Tell us about your home.
Include features such as a hot tub, air conditioning, a large patio or recent renovations. We use these details to respond to your enquiry.
YOUR VANCOUVER STARTING POINT
See exactly where to find IRL.
IRL Concierge & Luggage Storage · 673 Abbott Street, Vancouver. Look for our A-frame sign and ring the doorbell.
Your guests.
Our local welcome.
Enquiries, bookings, guests and property care handled.